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END USER LICENSE AGREEMENT (EULA)
Ergentor.ai

Effective Date: October 23, 2026

This End User License Agreement (“Agreement”) is a legal agreement between you (“User,” “you,” or “your”) and Ergentor Co. (“Ergentor.ai,” “Company,” “we,” “us,” or “our”), regarding your access to and use of the Ergentor.ai platform (the “Platform”). By accessing or using the Platform, you agree to be bound by this Agreement.

1. ELIGIBILITY AND ACCEPTANCE
You may use the Platform as an individual user, or as an employee, contractor, or agent of a business entity. If you use the Platform on behalf of an organization, you represent that you have authority to bind that organization, and “User” includes that organization. Each individual must accept this Agreement. Account sharing is prohibited unless expressly authorized by Ergentor.ai.

2. LICENSE GRANT
Subject to this Agreement, Ergentor.ai grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for your internal business purposes. No ownership rights are transferred to you.

3. ACCOUNT REGISTRATION AND SECURITY
You must provide accurate registration information, maintain confidentiality of login credentials, and be responsible for all activity under your account. Ergentor.ai may suspend or terminate accounts for misuse, security concerns, or violations of this Agreement.

4. PLATFORM DESCRIPTION
Ergentor.ai is a proprietary, cloud-based sales operations platform that includes pricing and margin calculation tools, commission tracking, prospect and pipeline management, activity tracking, contact and partner management, and quote generation and storage. The Platform is currently offered in beta form and may change at any time.

5. FEES AND BILLING
5.1 Free and paid plans. Ergentor Core is free. Paid plans and add-ons, and what each includes, are described on the Ergentor.ai pricing page. Until paid plans are made available to you, the Platform is offered free of charge. Paid plans are billed in advance, month to month unless a yearly plan is chosen, through our payment processor, Stripe. Ergentor.ai may modify pricing upon notice before the change takes effect.
5.2 Introductory pricing. Where an introductory price is offered, it applies for the first 12 months from the day you first buy that plan or add-on; the standard price then applies automatically from the next bill. Cancelling and buying again does not restart the introductory period.
5.3 Business plan — per-seat billing. The Business plan is bought for an organization by its administrator and is billed per seat. A “seat” is one user who is a member of the organization’s workspace; each pending invitation to join also holds a seat. (a) The organization pays for the number of seats it has bought, whether or not every seat is in use. (b) Before a seat is added, the administrator is shown the charge and must agree to it. An added seat is charged for the rest of the current billing period on the next invoice, and at the full per-seat price after that. (c) When a user is removed, their seat becomes free for another user at no extra charge; removing a user does not reduce the number of seats or the amount billed. (d) The administrator may reduce the number of seats, but not below the number of users and pending invitations. The reduced number is billed from the next invoice. No refund or credit is given for the current billing period or for unused seats. (e) There is no minimum number of seats. (f) Users covered by the organization’s Business plan cannot buy a separate plan while they are members of its workspace. If a user who joins already has a paid plan of their own, that plan is set to end at the close of its current billing period.
5.4 Payments. You authorize Ergentor.ai, through Stripe, to charge the payment method on file for the fees described above. If a payment fails, Stripe may retry it. If payment is still not received when the retry period ends, the organization’s paid features, including AI features, may stop until payment is made. User Data is not deleted because of a failed payment.
5.5 Other terms. Payment terms not covered above, including refunds outside the Business plan terms in 5.3, will be set out when they apply.

6. USER DATA AND DATA RIGHTS
6.1 Ownership. You retain ownership of data you input into the Platform (“User Data”).
6.2 License to Ergentor.ai. You grant Ergentor.ai a limited right to host, process, and store User Data to provide the Platform, and to use anonymized and aggregated data for analytics, improvement, and business purposes.
6.3 Data Scope. Ergentor.ai does not claim ownership over your customer/contact data.

7. CONFIDENTIALITY AND PROPRIETARY RIGHTS
The Platform, including all pricing logic, algorithms, interfaces, workflows, and underlying technology, are confidential and proprietary to Ergentor Co.. You agree not to reverse engineer, decompile, or disassemble the Platform; benchmark or analyze the Platform for competitive purposes; or disclose or exploit proprietary aspects of the Platform.

8. RESTRICTIONS ON USE
You may not upload illegal, harmful, or infringing content; use the Platform for competitive analysis or to build competing products; scrape, extract, or export data in bulk without authorization; attempt to bypass pricing logic, commission structures, or system controls; or interfere with or disrupt the Platform.

9. THIRD-PARTY SERVICES
The Platform may integrate with third-party services in the future. Ergentor.ai does not control third-party services and is not responsible for their performance, security, or availability.

10. DISCLAIMERS
10.1 Beta Disclaimer. The Platform is provided in beta and is subject to bugs, errors, interruptions, and changes without notice.
10.2 No Warranty. THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND.
10.3 Financial and Operational Disclaimer. Ergentor.ai does not guarantee the accuracy of pricing, margin, or commission calculations, or quotes or outputs. You are solely responsible for reviewing and validating all outputs and making business decisions based on the Platform.
10.4 Recording and Transcription. You are solely responsible for complying with applicable laws and obtaining any necessary consents before recording or transcribing any communication using the Platform. Ergentor.ai does not determine the legality of any recording. To the maximum extent permitted by law, you agree to indemnify and hold harmless Ergentor.ai from any claims arising from unlawful recording or transcription.

11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Ergentor.ai’s total aggregate liability arising out of or relating to this Agreement or the Platform will not exceed the greater of (a) the amounts you paid us in the 12 months immediately before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

To the maximum extent permitted by law, Ergentor.ai will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, or business interruption, even if advised of the possibility of such damages.

Nothing in this Agreement excludes or limits liability for fraud or fraudulent misrepresentation, gross negligence, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

These limitations apply regardless of the theory of liability and form a fundamental basis of the bargain between you and Ergentor.ai.

12. INDEMNIFICATION
You agree to indemnify and hold harmless Ergentor Co. from any claims arising from your use of the Platform, your User Data, or your violation of this Agreement.

13. TERM AND TERMINATION
This Agreement remains in effect while you use the Platform. You may stop using the Platform at any time. Ergentor.ai may suspend or terminate access at its discretion. User Data will be deleted within 30 days after termination, unless otherwise required by law.

14. MARKETING AND PUBLICITY
Ergentor.ai may only use your company name or logo for marketing purposes with your prior permission.

15. EXPORT COMPLIANCE
You may not use the Platform in violation of U.S. export laws, including restrictions imposed by the U.S. government.

16. DISPUTE RESOLUTION
All disputes will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA). You agree to resolve disputes individually and waive any right to participate in class actions.

17. GOVERNING LAW
This Agreement is governed by the laws of the State of California, without regard to conflict of law principles.

18. MODIFICATIONS
Ergentor.ai may update this Agreement at any time. Continued use of the Platform constitutes acceptance of updated terms.

19. CONTACT
For questions or notices: use our Contact Us form.

20. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between you and Ergentor.ai regarding the Platform.

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Last Updated: October 23, 2026. Material changes to these terms will be announced via a banner upon your next login.

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PRIVACY POLICY
Ergentor.ai

Effective Date: October 20, 2026

Ergentor Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect information when you use the Ergentor.ai platform.

1. INFORMATION WE COLLECT
We collect information you provide directly, including your name, email address, and business data you enter into the Platform (such as contacts, pricing, and quote information). We also collect usage data: login timestamps; which screens of the Platform each account opens, counted per day; and, if you sign up, which website or campaign link brought you to us. We use it to support our customers and to improve the Platform. It never includes what you type or the records you look at.

2. HOW WE USE YOUR INFORMATION
We use your information to operate and provide the Platform, to authenticate your account, to communicate with you about the Platform, and to improve our services using anonymized and aggregated data. We do not sell your personal information to third parties.

3. DATA STORAGE AND SECURITY
Your data is stored in a secured cloud database. We implement industry-standard security measures to protect your information. However, no system is completely secure and we cannot guarantee absolute security.

4. DATA RETENTION AND DELETION
We retain your data while your account is active. Upon termination of your account, your data will be deleted within 30 days, unless otherwise required by law.

5. SERVICE PROVIDERS AND SUB-PROCESSORS
We use the following providers to operate the Platform. Each receives only the data needed for its function and is bound by its own privacy and security commitments.

• Supabase — authentication, database, and file storage. Holds your CRM records, uploaded documents, meeting audio, and images.
• Anthropic — AI features. Content you submit to an AI feature (notes, contacts, opportunities, document text) is sent to Anthropic to generate the response.
• Voyage AI — text embeddings that power AI search. Note and document text is sent when your search index is built or updated.
• AssemblyAI — transcription of meetings you record.
• Resend — delivery of messages Ergentor itself sends, such as task reminders, invitations and support requests. Campaigns and other mail you send go from your own mailbox, not through Resend.
• Cloudflare — hosting of the website and the Platform’s files, bot protection on sign-in and contact forms, website visit statistics, and inbound email routing. Mail you BCC to your Ergentor address passes through Cloudflare before reaching us.
• Stripe — payment processing for paid plans. Card details go directly to Stripe; we never receive or store them.
• Serper — web search requests made by AI features that search the public web.
• Finnhub — share prices for companies you track in Newsroom.
• GitHub Pages — hosting of the Platform’s static files.

AI training. We have opted out of model training with our AI providers, so your content is not used to train their models.

Integrations you turn on. If you connect Google, Microsoft, or Slack, data is exchanged with those services at your direction and under your own account with them (for Google, see section 6). If you enable company logos, an account’s website domain is sent to a public icon service to fetch that company’s logo; this setting is off by default.

Changes to this list. We will update it when we add or replace a provider. If you need a data processing agreement (DPA) or advance notice of sub-processor changes, contact us through our Contact Us form.

We do not sell your personal information and we do not share it with third parties for advertising.

6. GOOGLE USER DATA
This section explains what Ergentor.ai does with information it receives from Google APIs when you choose to connect your Google account. You can connect, disconnect or skip each of these features at any time.

• Google Calendar in the CRM. With your permission we read your calendars and events so your meetings appear in Ergentor’s calendar beside your tasks and deals, and so the Meeting Recorder can suggest the people in a meeting that is starting. These events are fetched by your browser and kept only in that browser on your device; they are not stored on our servers. If you keep a suggested name in a recording, it is saved with that recording like any name you type. When you create, change or delete an event in Ergentor’s calendar — including an event that came from Google — we make that change in Google Calendar. We never change or delete an event you did not change or delete yourself in Ergentor.
• Google Calendar in Ergentor Marketing. When a business connects its calendar for bookings, we read only its free/busy times (never the titles, attendees or details of other events) to offer open appointment times, and we create, move or cancel the calendar events for bookings made through Ergentor. The access key Google gives us is stored encrypted on our servers and used only for this.
• Google Contacts. When you choose to import, we read your Google contacts once, show you a preview, and add the contacts you keep to your CRM. After that they are part of your CRM data and are handled as described in the rest of this policy.
• Google Drive. We can see only the files you pick in Google’s file picker. We store a link to each picked file, and read its text once so you can search it and ask Ergentor’s AI about it. That text is saved with the record it is attached to and is sent to our AI providers only when you use those features. We never keep a copy of the file itself, and never use it to train AI models.

What we do not do. We do not sell Google user data, use it for advertising, or use it to develop, improve or train generalized artificial-intelligence or machine-learning models. We do not let people read it except with your consent, for security purposes, to comply with the law, or where it has been aggregated and anonymized. Google Calendar information is not sent to our AI providers.

Disconnecting. Remove a Google connection in User Settings → Connect to Email and Calendar Accounts, or in Marketing → Appointments; this deletes the access we hold. You can also revoke Ergentor.ai’s access at any time at myaccount.google.com/permissions. Contacts you imported stay in your CRM until you delete them.

Ergentor.ai’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

7. YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information by contacting us through our Contact Us form. We will respond to requests within a reasonable time.

8. COOKIES AND BROWSER STORAGE
The Platform does not set its own cookies. To keep you signed in and to load quickly, it keeps your sign-in session and a working copy of your data in your browser's storage, which is removed from that device when you sign out. In the desktop app, your data is kept in a file on your computer. On our website, visits are counted with Cloudflare Web Analytics, which sets no cookies and stores nothing in your browser. For the length of a visit only, the website remembers which link or website brought you there, and attaches it to your account if you sign up. Our bot-protection provider (Cloudflare) and our payment processor (Stripe) may set cookies that their services need for security and payment. We do not use tracking or advertising cookies.

9. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Material changes will be communicated via a banner upon your next login. Continued use of the Platform constitutes acceptance of the updated policy.

10. CONTACT
For privacy-related questions: use our Contact Us form.

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Last Updated: October 18, 2026. Material changes to this policy will be announced via a banner upon your next login.

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